Our comprehensive approach involves a participative and thorough interaction with your team. We conduct extensive interviews, observe operation, document and compare existing performance to our database of performance indicators and present recommendations.

We typically undertake the following activities during an assessment:

• Review existing statistics and reports
• Interview administrators, managers, physicians and staff
• Assess personnel utilization
• Evaluate equipment for patient safety
• Review management and supervisory structures
• Assess patient flow and interdepartmental communication
• Identify inefficient policies, procedures, practices and cost drivers
• Observe operational, technical and clinical activities

Following the operational assessment, a detailed action plan is completed presenting each recommendation and listing the specific worksteps, agreed upon completion deadlines, expected outcomes and delegated responsibilities.